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Terms of Service

Effective Date: 27.11.2024

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Welcome to Flexxy Education. By accessing or using our tutoring services, whether online or in person at our London premises, you agree to comply with and be bound by these Terms of Service. If you do not agree, please refrain from using our services.

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1. Definitions

  • “We,” “Us,” “Our”: Refers to Flexxy Education.

  • “You,” “Your”: Refers to the parent, guardian, or student accessing our services.

  • “Services”: Includes tutoring in Maths, English, STEM, Arts, and Music provided online or at our premises.

 

2. Eligibility

  • Our services are available to students of primary school age.

  • Parents or guardians must provide accurate and complete information during registration.

 

3. Enrolment and Payment

  • Registration: You must complete our registration process to book lessons.

  • Fees: All fees must be paid in full prior to the commencement of services, unless otherwise agreed in writing.

  • Late Payments: Late payments may result in the suspension of services.

 

4. Cancellations and Refunds

  • Cancellation by You: You must provide at least 24 hours' notice to cancel a session. Failure to do so may result in the session fee being forfeited.

  • Cancellation by Us: We reserve the right to cancel or reschedule lessons with prior notice. In such cases, you will be offered a suitable alternative or a refund for the affected session.

  • Refunds: Refunds will only be issued for cancellations made with sufficient notice or in cases of service disruption caused by us.

 

5. Code of Conduct

  • Students must behave respectfully during lessons. Disruptive behaviour may result in the suspension or termination of services.

  • Parents or guardians must ensure their child has the necessary materials for online or in-person sessions.

  • For online sessions, you are responsible for providing a stable internet connection and suitable equipment.

 

6. Online Tutoring

  • Technology Requirements: You must ensure that your device meets the minimum requirements for online lessons.

  • Recording: Sessions may not be recorded without prior written consent from both parties.

  • Privacy: You agree to maintain the confidentiality of login credentials and online meeting links.

 

7. Intellectual Property

All lesson materials, including but not limited to notes, worksheets, and digital content, are the intellectual property of Flexxy Education. You may use them for personal, educational purposes only and may not reproduce, distribute, or sell them.

 

8. Limitation of Liability

  • We will use reasonable care and skill in providing our services.

  • We are not liable for any indirect, incidental, or consequential losses arising from the use of our services.

  • Our liability for any direct losses is limited to the total fees paid by you for the affected service.

 

9. Termination of Services

  • We reserve the right to terminate services immediately if you or your child breaches these Terms of Service.

  • You may terminate your agreement with us by providing notice in writing. Any outstanding fees must be settled before termination.

 

10. Complaints

If you have a concern about our services, please contact us in the first instance at info@flexxyeducation.co.uk. We aim to resolve complaints promptly and fairly.

 

11. Changes to These Terms

Flex Education reserves the right to update or amend these Terms of Service at any time. The most current version will be posted on our website.

 

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

 

13. Contact Information

If you have questions about these Terms of Service, please contact us:

Flexxy Education
4th Floor, 9-17 Eastern Road, Romford, London, RM1 3NH
Email: info@flexxyeducation.com
Phone: 020-3488-6534

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