FAQ

Welcome to the Flexxy Education FAQ page! Here, we answer common questions about our tutoring services. If your question isn’t listed, feel free to contact us at info@flexxyeducation.co.uk or 020-3488-6534.

 

General Questions

 

1. What subjects do you offer tutoring in?

We provide tutoring in:

• Maths

• English

• STEM (Science, Technology, Engineering, Maths)

• Arts

• Music

 

2. Who are your tutors?

Our tutors are experienced professionals with expertise in their respective subjects. Each tutor undergoes a thorough background check and training to ensure high-quality teaching.

 

3. What age group do you tutor?

We specialise in tutoring primary school students (ages 5–11).

 

4. Where are your lessons held?

• Online: Delivered via secure video conferencing platforms.

• In-person: At our premises in London.

 

Online Tutoring

 

5. What do I need for online lessons?

You’ll need:

• A stable internet connection.

• A computer, tablet, or laptop with a camera and microphone.

• Access to our online platform (we’ll provide details during registration).

 

6. Are online lessons safe?

Yes, we use secure platforms with password-protected sessions. We prioritise student safety and follow strict safeguarding guidelines.

 

7. Can I record online lessons?

Recording is not permitted unless agreed upon in advance by both Flex Education and the parent/guardian.

 

Scheduling and Payments

 

8. How do I book a lesson?

You can book lessons through our website, by emailing us at info@flexxyeducation.co.uk, or by calling us at 020-3488-6534.

 

9. What is your cancellation policy?

• Cancellations must be made at least 24 hours in advance to avoid being charged.

• If we need to cancel a lesson, we’ll offer you a rescheduled time or a refund.

 

10. How do I pay for lessons?

Payments can be made via bank transfer, credit/debit card, or through our online payment system. Full payment is required before lessons begin.

 

11. Do you offer discounts?

Yes, we offer discounts for:

• Block bookings (e.g., booking multiple sessions in advance).

• Sibling discounts for families with more than one child enrolled.

 

Student Progress and Support

 

12. How do you track student progress?

Our tutors provide regular updates on your child’s progress, including:

• Written feedback after each session.

• Periodic assessments to monitor improvement.

 

13. Can you tailor lessons to my child’s needs?

Absolutely! We design personalised lesson plans based on each student’s strengths, weaknesses, and goals.

 

14. What if my child struggles during a lesson?

Our tutors are trained to adapt to each student’s learning style, ensuring a supportive and encouraging environment. If challenges persist, we’ll work with you to address them.

 

Other Questions

 

15. What happens if I’m late to a session?

• Online sessions: The session will proceed for the remaining time unless otherwise arranged.

• In-person sessions: If you’re more than 15 minutes late, the lesson may need to be rescheduled, and a fee may apply.

 

16. Can parents observe lessons?

Parents are welcome to observe lessons, particularly online sessions, to ensure they’re satisfied with the teaching.

 

17. Do you offer group lessons?

Yes, we offer small group sessions (maximum of 4 students) for certain subjects. Group lessons are a cost-effective option while still ensuring personalised attention.

 

18. How do I make a complaint or provide feedback?

We value your feedback! Please email us at [Insert Email Address] or call [Insert Phone Number]. We aim to address all concerns promptly.

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If you have further questions, don’t hesitate to get in touch. We’re here to help!